Service and Support
Narked at 90 has been appointed exclusively by Shearwater Research in Canada as their authorised repair agent for Europe and Asia. Narked at 90 is truly on the 'front line' when it comes to Shearwater products. We have an intimate knowledge of the Pursuit product that no other body has outside of the manufacturer, and therefore you can be rest assured that we can deal with any problems in house. We carry complete parts and components so your Pursuit can be returned to you without interferring with your diving.
Should you experience any problems with your Shearwater product, we are more than happy to help in any way that is required. You can contact us by clicking the link at the bottom f this page and we will be in touch straight away to assist. Dont forget to put your contact details on the email including a phone number where we can call you to discuss your issues. Some issues may be resolved by uploading the latest firmware. Please try this if possible.
Download firmware - v67
Most problems can be sorted out with a quick chat or email, but if for some reason you need to return your Pursuit to us, then please email us from the link below and we will get it sorted for you quickly. Most repairs, even main board replacements can be turned around so you get your computer back within one week. If extended repairs are expected, Narked at 90 will try to make available a loan unit for you so you don't miss out on that all important dive trip (note 1).
note 1 - Loan units are avaiable only when specific terms and conditions are complied with. It is Narked at 90's complete discretion whether a loan unit will be provided. Loan units belong to Narked at 90 and are only available to Narked at 90 customers. Narked at 90's decisions on the qualification of eligibility of loan units is final.